SHIPPING POLICY
We aim to dispatch all ready-made orders within 2-3 working days upon your purchase.
Deliveries within the UK are sent via Royal mail tracked service, and typically arrive within 2-5 working days.
All delivery times are estimates and not guaranteed, except where stated otherwise. In accordance with UK consumer law, including the Consumer Contracts Regulations 2013, you have the right to receive your goods within 30 days of purchase unless otherwise agreed. If we are unable to deliver within this period, you will be entitled to a full refund. Please ensure your delivery information is accurate, as we cannot be held responsible for delays caused by incorrect details. For more information or assistance, please contact our customer service team.
RETURNS POLICY
In line with the Consumer Contracts Regulations 2013, customers in the UK have the right to return most online purchases within 14 days of receiving the goods for a full refund, including standard delivery costs.
To initiate a return, please contact us within this period. Items must be returned unused, in their original condition and packaging.
Refunds will be processed within 14 days of receiving the returned goods or evidence of their return. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect. For full details or to request a return, please contact our customer service team.